Privacy Policy

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services (if we offer optional accounts in the future), express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• email addresses
• usernames
• passwords
• contact preferences
• billing addresses
• debit/credit card numbers
• mailing addresses
• phone numbers
• names
• contact or authentication data

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. If we offer payments, subscriptions, or paid content, payment processing may be handled by third-party payment processors (such as Stripe). We do not store full payment card details on our servers. You may find Stripe’s privacy notice here: https://stripe.com/en-ca/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X (Twitter), or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

Affiliate Links and Referrals. We may include affiliate links on our Services. If you click an affiliate link and make a purchase, we may receive a commission. Affiliate partners may use cookies or similar technologies to track referrals according to their own privacy policies.

Merch and Third-Party Stores. We may link to third-party stores or platforms where merchandise or digital products can be purchased. Any purchase you make through a third-party store is governed by that third party’s terms and privacy policy.

Waitlist and early-access requests

Users can submit an email address to request iLoveSVG Pro early access. The waitlist form may collect your email, optional use case, optional expected usage, optional message, optional country or region if your browser autofills it or you enter it, consent preference, timestamp, and page/source metadata.

We use this information to respond about early access, understand demand for Pro features, and contact users about product updates, offers, or possible trial invitations only if they opted in to those optional messages.

You can ask to be removed from the waitlist anytime. The site does not use browser geolocation for the waitlist, does not silently collect precise location for the waitlist, and the waitlist does not store uploaded images or SVG conversion outputs.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, for analytics, and for advertising measurement and fraud prevention.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.ilovesvg.com/cookies.

Analytics. We use PostHog to help us understand usage and improve the Services. PostHog may collect information such as your device and browser details, pages viewed, interactions, and approximate location (based on IP). If available, you may be able to limit analytics collection via cookie preferences or browser settings.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We may collect approximate location data (for example, based on IP address) and, if you enable it on your device and our Services request it, more precise location data. You can opt out of precise location sharing by refusing access or disabling your Location setting. If you choose to opt out, you may not be able to use certain aspects of the Services.
• Advertising and Measurement Data. If we show ads, ad networks and their partners may collect or receive information (such as cookies, device identifiers, IP address, and ad interaction events) to provide, measure, and improve advertising, limit ad frequency, and help detect fraud.

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To provide and improve the Services (including core site functionality, performance, debugging, and feature improvements).
• To facilitate account creation and authentication and otherwise manage user accounts (if we offer optional accounts in the future).
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support to users.
• To send administrative information to you, such as changes to our terms and policies.
• To fulfill and manage orders (if we offer purchases, subscriptions, or merch), including payments, returns, and exchanges.
• To request feedback and understand how the Services are used.
• To deliver and measure advertising, including contextual and personalized ads where permitted by law and settings.
• To provide analytics (including via PostHog) and identify usage trends so we can improve the Services.
• To protect our Services, including security monitoring, abuse prevention, and fraud detection.
• To comply with legal obligations and enforce our rights.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests (such as improving the Services, ensuring security, preventing fraud, measuring performance, and showing ads) and those interests do not outweigh your interests and fundamental rights and freedoms.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent).

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

We may share your information with third parties such as:

• Analytics providers (for example, PostHog) to help us understand usage and improve the Services.
• Advertising networks and partners (for example, Google AdSense or other ad networks) to display, measure, and improve ads.
• Payment processors (for example, Stripe) if we offer purchases, subscriptions, or paid content.
• Affiliate partners when you click affiliate links or make a purchase via a referral link.
• Merch or fulfillment partners and third-party storefronts if we offer merchandise.
• Service providers who help us operate the site (hosting, security, customer support tools, email providers, etc.).

We may also share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements. We may disclose information where required to do so by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect rights, safety, and prevent fraud or abuse.

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. We do not control those third parties and are not responsible for their content, policies, or practices. We recommend you review the privacy policies of any third-party services you interact with.

Advertising (Google AdSense and other ad networks)

• Third-party vendors, including Google, use cookies and/or device identifiers to serve ads based on a user's prior visits to this website or other websites.
• Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google Ads Settings and/or by visiting www.aboutads.info.
• Where required by law, we will request consent for certain cookies (including advertising cookies) before they are set.

Affiliate links

If we include affiliate links, third parties may use cookies or similar technologies to track referrals and attribute purchases. The handling of that data is governed by the third party’s privacy policy.

Merch links

If we link to merchandise or third-party storefronts, any purchase you make is between you and the third party. Their privacy policy will apply.

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.ilovesvg.com/cookies.

You can control cookies through your browser settings. If you choose to remove or reject cookies, this could affect certain features or services of our Services.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. For example, if we introduce accounts in the future, we typically keep account information while your account is active. We may retain certain information for security, fraud prevention, compliance, and legitimate business purposes.

In Short: We do not knowingly collect personal information from children under 13 years of age.

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at [email protected] and we will take appropriate steps to delete the information.

In Short: Depending on where you are located, you may have certain rights regarding your personal information.

You can request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We may need to verify your identity before responding. Where applicable, you may also have the right to object to certain processing or request portability of your information.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

https://www.ilovesvg.com/

Toronto, Ontario

Canada